FAQs

Here, you’ll find a selection of frequently asked questions and answers. Click on the question that best matches your concern before reaching out to us directly. If you don’t see what you need, feel free to contact us. Thank you!

Contact Us

How can I contact Customer Support?

We genuinely value your experience and are committed to promptly addressing any questions or concerns you may have. If you ever need assistance or have inquiries about our products and services, please don’t hesitate to reach out to us via email at dhtattoo.ink.info@gmail.com or by using the contact form available in the Contact Us section.

Ordering

How do I place an order

It’s a breeze! To get started, simply click on either the product image or product name to access all the essential item details. When you’re ready to add an item to your order, enter your desired quantity into the Quantity box and then hit the ‘Add to Cart’ button.

When you’re all set to check out, just click on the ‘Checkout’ button, conveniently located right after you’ve added an item to your cart.

You’ll then be smoothly guided to the payment information page, where you’ll fill out a few forms with your billing, shipping, and payment details. Once you’ve completed these steps, just give that ‘Pay now’ button a click, and you’re good to go!

How can I edit or cancel my order?

If you change your mind about your purchase, please contact us here and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled or modified.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

What payment methods do you accept?

We accept payment with methods such as Paypal, Western Union, Alipay, Bitcoin and through several bank accounts in countries such as Thailand, Korea, Vietnam, Indonesia, Philippines, Malaysia, …

Shipping & Delivery

How can I track order?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at Track Order section

Where is my order being shipped from?

Our products are manufactured in Vietnam.

We work diligently with our strict standards to ensure that every product meets industry standards for quality, safety, fair labor, ethical business practices, and environmental responsibility.

We can deliver directly to you or through our distributors in countries such as the USA, South Korea, Vietnam, Thailand… You can find our list of distributors here.

What should I do if my order arrived damaged?

Oh no! We’re so sorry to hear that, and we want to get this fixed for you! While we take every precaution to make sure your items get to you safe and sound, accidents do happen!

Our Customer Support Team is here to assist you in processing a replacement, and shipping costs will be reimbursed promptly. Please contact us directly by ‘Submitting a Request.’

Kindly include and attach pictures, videos of the damaged items, along with your customer and order details and one of our Support team members will contact you.

My order hasn't arrived yet. What should I do?

Please get in touch and email dhtattoo.ink.info@gmail.com with your order details and we’ll be able to investigate.

Wholesale

Do you offer any special policies or discounts for wholesale purchases?

We offer highly enticing incentive policies for both our wholesale and retail partners. Contact Us today to access our promotional information!.